Orders, Shipping, & Returns
What is the return policy?
Please visit our Refund Policy page for more information.
When will I get my order?
Each order is handcrafted with care to ensure the highest quality. Please allow a 3-5 day lead time for your order to be prepared before shipping. We strive to provide you with the best possible experience from the moment your order is placed until it arrives at your door.
If you encounter any issues with your delivery or product, please contact us immediately, and we’ll work promptly to resolve the matter. Your satisfaction is our top priority!
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your location, order size, and the shipping method selected.
Orders over $50 qualify for free shipping, and you’ll see the exact shipping cost (if any) before completing your purchase.
Product Use & Care
What happens if my butter melts in the heat?
Our butters are whipped to create their light, airy texture. Each tin is filled to the brim at the time of packing. In warm weather, they may melt during shipping and resolidify with less visible volume because the air from the whip escapes. Rest assured, the same amount of butter is still inside and just as nourishing. If this happens, simply place the tin upright in a cool space and let it resolidify. The texture may feel different, but the smooth, moisturizing benefits remain intact.
How do I apply body butter so it doesn’t transfer to clothes or sheets?
For best results, apply after a shower while your skin is still slightly damp. Rub the butter in fully until it’s absorbed. Let it sit a moment before dressing—especially with lighter fabrics. Once absorbed, it won’t transfer to clothing or bedding.
Why is the butter golden in color?
Will it stain my clothes? That golden glow is the natural vibrance of raw, unrefined shea butter; never bleached, never stripped of nutrients. When fully rubbed in, it won’t stain your clothes. If applied heavily and not absorbed, a slight transfer is possible, so we recommend rubbing until the golden sheen disappears.
Can I use Mayana’s Body Butters on my face?
Yes, though a little goes a long way. Warm a small amount in your hands, then gently tap onto your face in a thin layer. Use sparingly and adjust as you discover what feels best for your skin.
Is this product safe for babies or sensitive skin?
Our formula was originally created to soothe our daughter’s sensitive skin. It’s made with pure, natural ingredients and is gentle enough for most skin types. We always recommend a patch test first, especially for babies or very sensitive skin.
Product Features & Ingredients
What makes Mayana’s Body Butters different from lotions or creams?
Lotions and creams are typically water-based and can include stabilizers. Our butters are 100% natural, rich, and whipped—providing deep, lasting moisture without fillers.
What ingredients do you use and why?
- Raw Shea Butter: Deeply moisturizing, naturally rich in vitamins and fatty acids.
- Jojoba Oil: Closely mimics skin’s natural oils for balanced hydration.
- Vitamin E: A natural antioxidant that supports skin’s resilience.
- Lavender Essential Oil (scented version): Adds a soothing, calming aroma.
Do your body butters contain preservatives, stabilizers, or other chemicals?
No, our formula is completely free of preservatives and stabilizers. We also don’t use harsh chemicals like parabens, sulfates, or phthalates. Because we keep our body butters pure, the texture may soften in warmer temperatures, but the nourishing benefits stay the same.
And while we’re not officially cruelty-free certified yet, rest assured that our products are never tested on animals.
What scents are available? Do you offer unscented?
Yes! We currently offer:
- Lavender Scented (Signature Blend): Our signature lavender blend features soft, calming lavender with a hint of lemon zest for a bright, uplifting twist. It’s soothing yet refreshing—a scent you’ll love and remember. Made with the highest-quality essential oils for a truly distinct personal care experience.
- Unscented (perfect for those who prefer fragrance-free or want to blend their own essential oils).
Do you offer larger sizes or bulk containers?
Not at this time. However, we’ve received many requests for larger sizes and we’re exploring options. Soon you'll can join our waitlist to share your input and be notified when new sizes launch.
Purchasing & Retail
Where can I buy Mayana’s Body Butters in person?
- Webster’s Community Pharmacy – 2333 Lake Ave, Altadena, CA 91001
- Shades of Afrika – 1001 E 4th St, Long Beach, CA 90802
We also vend at select community markets and events across Los Angeles. Follow us on instagram at @mayanasbodybutters
Do you shop internationally?
Not at the moment — we currently only offer shipment within the United States, but we hope to offer international shipping in the future.
Do you ship nationwide?
Yes! We ship across the U.S. with care. In warm months, we take extra precautions to shorten transit time.
Are wholesale or retail partnerships available?
Yes! We partner with retailers, curated gift boxes, and community shops. Please reach out via our website Contact Page with “Partnership” in the subject line. We’d be happy to connect.
Community & Mission
What inspired the creation of Mayana’s Body Butters?
It started as a family remedy when our daughter developed eczema. The natural blend worked so well that it grew into something bigger: a trusted body butter shared and loved by our community.
Where are you based?
We’re proudly rooted in Altadena, CA. Our brand is part of the recovery and resilience of our community after the Eaton Fire, and we remain dedicated to serving Altadena and beyond.
How does your brand give back to or support the community?
We donate products and support to local families in need, share our butters at community wellness events, and gift when cost might otherwise be a barrier.